frequently asked questions
Returns & Exchanges
How do I make a return or exchange?
At this time we do not accept returns or exchanges. Please consider this policy prior to any purchases made.
Cancel my Order
How do I cancel my order?
You may cancel your order before it is shipped. Please include your order number and subject line 'yeunglove CANCEL ORDER' to support@yeunglove.com
Other Questions about your Orders
Please send all order inquiries to support@yeunglove.com
Wholesale
Do you do wholesale orders?
Yes, yeunglove does wholesale, but only within Canada! Please send wholesale inquiries to hello@yeunglove.com for a complete catalogue.
shipping
Domestic Shipping (Canada)
We work with third-party shipping carriers to provide the following shipping services within Canada:
- Domestic (Tracked): all tracked parcels include a tracking number.
- Free Domestic (Tracked): for qualifying large orders over a minimum price we offer free shipping!
Shipping to US
We ship all yeunglove orders from Toronto, Ontario, Canada.
Shipping and Duty rates to the US have been updated to reflect the ongoing Tariffs situation (Section 301). Duties & Tariffs are dynamically priced, based on your order items and the country of origin (COO).
We are prepaying all tariffs and related fees to prevent additional fees when the package arrives to you. Additional fees will be absorbed by yeunglove. Please allow extra time for these packages to be processed. To alleviate the high costs we are offering FREE US SHIPPING on qualifying US orders.
Extra processing time is required to prepare all custom documents and the required information. The package may take anywhere from 2-4+ weeks from date of purchase to arrive to you.
International Shipping
We work with third-party shipping carriers to provide the following shipping services Internationally to select locations only:
- International Shipping (Tracked)
- Oceania: Australia & New Zealand
- East Asia: Singapore & Hong Kong
When will I receive my order?
We aim to work as quickly as we can! But there is only 1 bunny behind this operation (with a demanding full-time job!)
- Domestic: Please allow 2-5 Business days for packing, and an additional 1-2 weeks for you to receive your order. Times are subject to change at any given time depending on the third-party shipping carrier. For lettermail, no tracking will be provided but you will be notified when your order has been fullfilled.
- International: Please allow 5-7 Business days for packing, and an additional 2-6 weeks for your package to arrive at your destination. Times are subject to change at any given time depending on the third-party shipping carrier.